PRIVACY & COOKIE POLICY
1. WHO WE ARE
Hearne House (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
Data Controller: Hearne House
Contact email:info@hearnehouse.com
Location: London, United Kingdom
For the purposes of data protection law, we are the “data controller” of your personal data.
2. WHAT INFORMATION WE COLLECT
We may collect and process the following personal data:
Name
Email address
Telephone number
Postal address (where provided)
Information relating to your enquiry
Technical data (such as IP address, browser type, and website usage)
We collect this data when you:
Submit a contact form
Contact us by phone, email, or post
Use our website
3. HOW WE USE YOUR INFORMATION
We use your personal data to:
Respond to your enquiries
Provide requested information about our services
Communicate with you regarding your enquiry
Improve our website and services
Maintain security of our website
We do not sell your personal data to third parties.
4. LEGAL BASIS FOR PROCESSING
We process your personal data under the lawful bases of:
Legitimate interest – to respond to enquiries and operate our business
Contract – where processing is necessary to provide requested services
Consent – where required (e.g. cookies or marketing communications)
This is in accordance with UK GDPR.
5. SHARING YOUR DATA
We may share your data with trusted third parties where necessary, including:
Website hosting providers (e.g. Squarespace)
IT and system administration services
Professional advisers
All third parties are required to respect the security of your personal data and process it in accordance with the law.
6. INTERNATIONAL TRANSFERS
Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place.
7. DATA RETENTION
We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements.
8. DATA SECURITY
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
9. YOUR RIGHTS
Under data protection law, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request transfer of your data (data portability)
Withdraw consent where applicable
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
10. CONTACTING US
If you have any questions about this policy or your personal data, please contact:
Email: info@hearnehouse.com
COOKIE POLICY
11. WHAT ARE COOKIES?
Cookies are small text files placed on your device when you visit a website. They help websites function properly and improve user experience.
12. COOKIES WE USE
Our website may use the following types of cookies:
Essential Cookies: Required for the website to function properly (e.g. navigation, security).
Analytics Cookies: Used to understand how visitors interact with the site (e.g. via Google Analytics). These help us improve performance.
Functional Cookies: Allow the website to remember your preferences.
13. MANAGING COOKIES
You can control and manage cookies through your browser settings. You can:
Block cookies
Delete existing cookies
Set preferences for certain websites
Please note that disabling cookies may affect how the website functions.
14. THIRD-PARTY COOKIES
Some cookies may be set by third-party services embedded on our website (e.g. analytics providers). These are governed by the respective third-party privacy policies.
15. COOKIE CONSENT
Where required, we will request your consent before placing non-essential cookies on your device.
16. CHANGES TO THIS POLICY
We may update this Privacy & Cookie Policy from time to time. Updates will be posted on this page with a revised effective date.
17. EFFECTIVE DATE
This policy is effective as of August 2026.
